Customer Service Is This Company's Lifeblood

Lesley-Ann Harvey and Shackeria Johnson-Lewis, co-owners of training consultancy company Customer Service Associates, answer our questions:

What makes you stand out from the crowd?
We are committed to meeting the needs of our clients by going above and beyond their expectations. Although being a small consultancy, we have remained committed to effecting organizational changes that delivers big results. Our creative and energetic approaches to everyday operational hiccups have gained high praises from our customers as can be seen from our testimonials and general customer feedback. As a result, we are seeing new outlooks and approach to organizational processes which now has the customer at the center of focus.

What?s the best part about owning your own business?
The passion that is displayed towards the clients and to know that the project was a success and being able to mold your organization into your own image or combined images.

What?s the biggest hurdle you?ve overcome?
The fair of not getting a good review from a client.

What?s the best business advice you can offer?
Don?t start a business only to make money, but to share your knowledge and passion with other. Be passionate about what you do and It will be a success.

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