Some of us do forgive poor customer service if we perceive the product we are getting is of great value or if we perceive that we do not have a choice.

Would you forgive bad customer service if the product (food, room…) is amazing?

Take the Poll!

 

References:

https://www.desk.com/success-center/bad-customer-service

http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/shephyken/2016/08/27/bad-customer-service-costs-businesses-billions-of-dollars/&refURL=https://www.google.com/&referrer=https://www.google.com/

https://www.helpscout.net/blog/bad-customer-service/

http://www.huffingtonpost.com/erandi-palihakkara/the-real-cost-of-bad-cust_b_9798950.html

https://blog.kissmetrics.com/customer-service/

https://www.entrepreneur.com/article/232580


 

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